Datowin Platform Malaysia Privacy Policy

1 Introduction

Welcome to the Datowin Privacy Policy page. We, Datowin ("Platform", "we"), are fully committed to protecting the privacy and personal data of every user who registers and uses our online sports betting and casino platform in Malaysia.

This Privacy Policy clearly and transparently explains how we collect, store, process, use, and protect your personal information when you access the Datowin website, use our mobile app, or interact with any of our services.

Datowin's Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. By using our platform, you acknowledge that you have read and understood this policy and agree to the practices described herein.

2 Data We Collect

Datowin collects various categories of personal information depending on how you interact with our platform. Below is a full overview of the data we collect:

We only collect data that is strictly necessary for the stated purposes. Datowin does not collect sensitive information such as biometric data, medical records, or ethnic origin unless required by law.

3 How We Use Your Data

Datowin uses your personal information responsibly and only for legitimate purposes. Here is how we primarily use your data:

• Account Management: Creating, verifying and managing your Datowin account, including identity checks required under Malaysian law.
• Transaction Processing: Processing deposits in MYR via local payment methods (Touch 'n Go eWallet, GrabPay, DuitNow, FPX) and managing withdrawals to your account.
• Customer Support: Handling enquiries, resolving complaints and providing technical support to Datowin users.
• Platform Security: Detecting and preventing fraud, money laundering, account misuse, and other suspicious activity.
• Personalise Your Experience: Personalising content, promotions and game recommendations — whether slots, Malaysia Super League football or e-sports — based on your preferences.
• Marketing Communications: Sending information about Datowin promotions, bonuses and exclusive offers — only if you have consented to receive such communications.
• Legal Compliance: Meeting legal and regulatory obligations applicable to the Datowin platform in Malaysia.
• Responsible Gaming: Monitoring betting patterns to identify users who may need responsible gaming support.

4 Data Sharing

Datowin takes the trust you place in us seriously. We do not sell your personal data to any third party. However, there are limited circumstances in which we may share your information:

• Payment Providers: Transaction information that must be shared with local payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks to process your RM transactions.
• Technology Service Providers: Companies that help us operate the platform, including cloud computing, analytics, and security infrastructure services — all bound by strict confidentiality agreements.
• Malaysian Authorities: Where required by law, court order, or directive from a competent authority in Malaysia.
• Fraud Detection: Limited information sharing with identity verification partners to prevent fraud and money laundering.

All third parties that receive Datowin user data are required to uphold data protection standards equivalent to or higher than those of Datowin itself.

5 Cookies & Tracking Technologies

The Datowin platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.

You can manage cookie settings through your web browser at any time. Please note that disabling essential cookies may affect certain features on the Datowin platform. Analytics and marketing cookies can be turned off without impacting basic platform functionality.

6 Data Security

Datowin invests seriously in cybersecurity infrastructure to protect the personal data of our Malaysian users. The key security measures we have in place are as follows:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and Datowin's servers is encrypted using the latest SSL/TLS protocols.
• Two-Factor Authentication (2FA): Users are encouraged to enable two-factor authentication to protect their accounts from unauthorised access.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or attempted breaches.
• Internal Access Controls: Only Datowin staff who require access to specific data in order to perform their duties are authorised to do so, under strict permission levels.
• Regular Security Audits: The Datowin platform undergoes regular independent security audits to ensure compliance with the latest industry standards.

7 Your Rights as a User

As a Datowin user in Malaysia, you have clear rights over your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). Your key rights are as follows:

To exercise any of the above rights, please contact our privacy team at privacy@datowin.com. We will verify your identity before processing any request to ensure the security of your data.

8 Children's Data

The Datowin platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

Should we discover that we have collected data from minors under the age of majority without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that information and close the account in question.

9 Third-Party Links

The Datowin platform may contain links to third-party websites or services in certain contexts, such as payment providers and sports partners. Datowin is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit. Datowin's Privacy Policy applies only to information collected through the Datowin platform and services.

10 Privacy Policy Amendments

Datowin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements or technological developments. Users will be notified of any material changes via:

• In-platform notification on Datowin at least 7 days before changes take effect.
• An email to your registered address for any significant changes.
• Update the "Updated" date at the top of this page.

Continued use of the Datowin platform after any changes take effect will be considered full acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Datowin handles your personal data, our privacy team is here to help:

We are committed to handling every privacy enquiry with care and professionalism. All complaints will be thoroughly investigated and a response provided within the stipulated timeframe.